Backoffice Process & Document Management
What is back-office process & document management?
A back office, in most corporations, is where tasks dedicated to running the company itself take place. The term back office comes from the building layout of early companies, where the front office would contain the sales and other customer-facing staff and the back office would be those that are manufacturing or developing the products or those involved in administration without being seen by customers. Although the operations of a back office are seldom prominent, we realize that they are a major contributor to the daily workings of any business.
How can you help me with my back-office?
We know that whatever happens in the background of a practice helps it run seamlessly and smoothly. Our system manages your back office processes, such as invoices, accounts payable, and inventory assignment, so that you can work more efficiently and make the most out of your practice. Therefore, in order to ensure that the IT components of these hidden operations are working seamlessly, we make sure that your phones and computers are running and are up to date with the required Practice Management Systems. We also provide phone operators and receptionists, assistance with new patient registration, appointment scheduling, and rescheduling, front desk operations, document and fax management, clinical orders management, patient communication, and referral management.
Let’s Work Together
Whether you just need a nudge in the right direction or a full range of services to get your practice running smoothly, we’re here to help. Book your discovery call today!
FAQs
How do I reduce paperwork and make document handling more efficient?
Digitizing your document workflows is the best way to reduce paperwork and streamline back office. A secure document management system (DMS) allows your team to scan, store, organize and retrieve files electronically – no more filing cabinets and no more time searching for documents. Features like templates, tagging, and audit trails also ensure consistency, compliance and easy tracking across patient records, invoices and administrative forms.
Is it safe to store sensitive documents digitally and how do I stay compliant?
Yes, it’s safe to store sensitive documents digitally as long as you use a secure, HIPAA compliant document management system. At MHMC, that’s all we use. These systems use encryption, user access controls, audit logs and secure cloud storage to protect patient health information and financial data. To stay compliant, you also need to train staff on proper handling procedures, implement clear access policies, and review your document security protocols regularly to address emerging risks.
How do I manage back-office tasks without overwhelming my front desk team?
Delegating or automating back-office tasks – like billing, inventory management and data entry – can reduce the load on your front desk team. That’s why we provide software for scheduling, invoicing, and supply tracking. By separating patient facing and administrative tasks, you can have your front desk team focus on patient experience while maintaining efficiency and accuracy in behind-the-scenes operations.